ALINE offers free shipping to the continental United States for all orders of $150 USD or more. Free Shipping is via USPS or UPS SurePost. This includes Insoles and Accessories Only. POS and Sales Fixtures will be shipped at flat cost per piece.
For orders less than $150, shipping and delivery will be presented based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International shipping wis via USPS or UPS. Customs, taxes and duties are theresponsibilty of the buyer.
You may return most new items within 30 days of delivery for store credit.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.